Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to
provide the following information:
•
Model number (located on the label on the front of the device)
•
Serial number (located on the back or bottom of the device)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
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Can you re-create it?
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Did you add any new hardware or software to your computer at about the time that this
situation began?
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Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?