Clean the area around the ink nozzles
If the device is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing
fibers. When debris gets on the ink cartridges, it can cause ink streaks and smudges
on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles
as described here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the ink
cartridges by using the device control panel or the software you installed with the
HP All-in-One.
Chapter 8
112
Maintain and troubleshoot
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1. Turn on the device and open the ink cartridge door.
The print carriage moves to the far right side of the device.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE: Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
3. Lightly press down on the ink cartridge to release it, and then pull it toward you out
of the slot.
NOTE: Do not remove both ink cartridges at the same time. Remove and
clean each ink cartridge one at a time. Do not leave an ink cartridge outside the
device for more than 30 minutes.
4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.
5. Lightly moisten a clean foam rubber swab with distilled water.
Work with ink cartridges
113
6. Clean the face and edges around the ink nozzle area with the swab, as shown
below.
1 Nozzle plate (do not clean)
2 Face and edges around the ink nozzle area
CAUTION: Do not clean the nozzle plate.
7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it
clicks into place.
8. Repeat if necessary for the other ink cartridge.
9. Gently close the ink cartridge door and plug the power cord into the back of the
device.